Frequently Asked Questions
Ordering
-Is there a minimum quantity per order?
No minimum order quantity is required for eligible products sold through our website.
You can order one custom jersey or outfit an entire team.
-Can I order a sample?
Yes. Sample orders are available for customers who want to evaluate the product before ordering additional pieces.
A sample can help you review the garment construction, fabric feel, print quality, sizing, and overall appearance.
Sample production and shipping charges apply.
-How do I place an order?
The online process is:
Step 1: Select the product.
Step 2: Choose the available customization options or upload your artwork.
Step 3: Review the design preview.
Step 4: Enter team-member names, numbers, sizes, and quantities.
Step 5: Recheck the preview and roster details.
Step 6: Enter the shipping address and choose a shipping method.
Step 7: Complete payment.
Once the payment is confirmed, your order can move into production.
-Will there be any additional charges?
We aim to make checkout pricing clear.
The product total cost reflects the options selected during customization, while shipping is calculated according to the destination and shipping service. Optional services such as rush production, special packaging, or unusual customization may carry an additional charge.
If any additional cost is required, we will confirm with you before proceeding.
-Can I prioritize my order?
Expedited production may be available when our current production capacity allows it. This may involve an additional charge.
Customization
-Can I personalize a jersey with my own design?
Yes. Our jerseys are designed to be personalized.
Depending on the product, you can customize colors, patterns, logos, player names, numbers, and other available design elements. You may start with the options provided on the product page and upload your own artwork where supported.
-Can your team help with the design?
Yes. If you have a new idea or a reference image, our team can help turn it into a production-ready design.
-Can I include coach or staff jerseys in the same project?
Yes. You can include different jersey variations for coaches, captains, managers, or other special roles, subject to the customization options available for the selected product.
Add the required role-specific details when entering your order information.
-Can I make changes after submitting the order?
Changes can usually be considered only before production has started.
Once your order has entered production, modification may no longer be possible or may require an additional charge. Please complete a final review of the design, names, numbers, sizes, quantities, and shipping information before confirming the order.
Production
-Where are products manufactured?
Our products are manufactured through our professional production supply chain in China.
We coordinate customization, production, quality inspection, and international fulfillment to serve customers in different markets.
-How long does production take?
Our standard production lead time is generally 5–7 business days after the order details, design, roster information, and payment have been confirmed.
Actual timing may vary by product, customization, order complexity, and production workload.
-How do I receive order updates?
After your order is confirmed, we will provide order updates through email.
You can also contact us via email sales@oneoffjersey anytime for order status updates.
Size
-How do I choose my size?
Start with the size chart shown on our website.
Compare the listed garment measurements with a well-fitting jersey or your own measurements rather than relying only on your usual size label. For team orders, verify every player's size before submitting the roster.
-Can I order different sizes?
Yes. Different players can select different sizes within the same order. Simply choose each player's size information on product page.
Shipping
-Where do you ship?
We offer worldwide shipping.
Destination coverage and available shipping services can vary by location. If your destination is not available at checkout, please contact us for assistance.
-How long does delivery take?
Delivery time = production time + shipping time.
Standard production is generally 5–7 business days after final confirmation and payment. Shipping time depends on the destination and the shipping method selected at checkout.
Customs processing or carrier delays may extend the final delivery date.
-Will I receive a tracking number?
Yes. Once your order has been shipped and tracking is available, we will send the tracking information to the email address used for the order.
You can then monitor the parcel through the relevant carrier's tracking system.
You can also email us sales@oneoffjersey.com for a status update at any time.
-How much is shipping?
Shipping charges depend on factors such as:
Order quantity and package weight
Delivery destination
Selected shipping method
The applicable shipping charge will be calculated and displayed during checkout before payment.
Returns
-Can custom products be returned?
Custom jerseys are made specifically for the submitted order, so we generally do not accept free returns or exchanges for : change of mind, personal preference, wrong-selected sizing, or customer-approved design details.
If the order arrives with a confirmed manufacturing defects, incorrect customization, quality issues or wrong product shipped, contact us within 3 days of delivery with your order number and supporting photos or videos. Please see our Return Policy for the full process and applicable remedies.
